Merchant Support & FAQ

Direct Email Support

Get help with campaign setup, theme integration, or custom discount rules.

Interactive Rule Simulator

Simulate cart scenarios, compare conflict strategies, and preview tier calculations — all before going live.

Activate App Embed

In your Shopify Admin, navigate to Online Store > Themes > Customize. In the left sidebar, click the App Embeds tab and toggle FlatBulk Quantity Rules ON. Click Save.

Create a Campaign

Open FlatBulk in your Shopify Admin and click Create Campaign. Select whether the rule applies to All Products, Specific Products, or Collections, and define your quantity breaks (e.g. Buy 2: 10% OFF, Buy 5: 20% OFF).

Test with Rule Simulator

Use FlatBulk's dedicated Rule & Conflict Simulator (available in the Admin navigation under Simulator) to test how discounts stack, verify mix-and-match collection pooling, and see live checkout savings calculations before going live.

Does FlatBulk slow down my store's loading speed?

No, 0ms impact. Unlike legacy apps that inject heavy JavaScript libraries (jQuery, React) into your theme, FlatBulk uses native Shopify Functions running inside Shopify's serverless edge and an ultra-lightweight Vanilla JS web component (< 5 KB).

How does Mix & Match Collection Pooling work?

When Mix & Match is enabled, quantities of different products within the same collection are pooled together in the cart to unlock higher discount tiers (e.g. buying 1 Snowboard Helmet + 1 Snowboard Goggles both unlock the "Buy 2 for 15% OFF" collection tier).

What happens when multiple discount rules match a cart item?

FlatBulk features an intelligent 4-level conflict cascade engine. You can choose between:
• Specificity (Default): Product-specific rules override Collection rules, which override Storewide rules.
• Maximum Discount: Shoppers automatically receive whichever rule grants the highest dollar savings.
• Manual Priority: Rules are evaluated based on the custom priority rank you assign.

What is the Checkout Discount Message Template and what variables can I use?

The Checkout Discount Message Template customizes the discount tag label shown to customers directly in Shopify's native checkout, cart totals, and order confirmation receipts (e.g. Summer Sale (-20%)).

You can configure the template in Settings using the following placeholders:
• {title} - The campaign title you set in FlatBulk (e.g. "Buy 2 Get 20% Off").
• {discount} - The calculated discount amount or percentage (e.g. "-20%" or "-$10.00").
• {quantity} - The required tier threshold quantity (e.g. "2", "4").

How does the Storefront Cart Nudge Bar work?

When enabled in Settings, the Storefront Cart Nudge Bar automatically detects items in the shopper's cart and shows dynamic gamification banners on Product Detail Pages (PDP) and cart drawers (e.g. "You have 1 item in cart. Add 1 more from this collection to unlock 20% OFF both!").

Where do I configure the Conflict Resolution Strategy?

You can select your active conflict resolution strategy directly inside the Settings dialog on the main dashboard or on the Settings page. The active strategy is also displayed as a badge in the top navigation bar.

How does the 14-day free trial and billing work?

FlatBulk includes a 14-day free trial across all plans. Subscriptions are billed at a flat $15.00 USD/month for FlatBulk Basic or $29.00 USD/month for FlatBulk Pro with 0% revenue share. You can switch plans or cancel at any time directly through your Shopify Admin.